Why do we have a Privacy Policy?

We have developed this policy to ensure you feel confident about the privacy and security of your personal information. When we refer to “personal information” in this privacy policy, we mean information that identifies you as an individual or is capable of doing so. We may hold and use data about you in various capacities, such as a consumer, a business customer, an individual acting on behalf of a business customer, a shareholder, or in any other capacity, for example, when you visit our websites. Please read this privacy policy carefully. By visiting our website or using any of our services, you agree to our use of your personal information as outlined in this privacy policy.

What does this privacy policy cover?

This privacy policy applies to how RG International handles your personal information. It does not apply to any other company or any other company’s websites, even if you access them through RG International. If you disclose your personal information to other companies, your information will be dealt with according to their privacy practices.

What personal information do we collect about you, and when do we collect it?

We may ask you for information to provide a service to you, which we collect via telephone, written correspondence, or our website. This information may include your name, private/business address, contact telephone numbers, and email address. We may also ask for other information related to the service you are using or ordering. For example, we may need your credit card number to charge you for certain services. If you enter any of our competitions or promotions, we may ask for additional information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide may be used. Additionally, we may ask you about your use of our services, other services you would like us to provide in the future, and other information such as lifestyle data. We collect information from visitors to our websites to help us make improvements to the websites and the services we provide. This data is aggregated and anonymized, ensuring you cannot be identified. We may also monitor and record our communications with you, including emails and phone conversations, for training purposes, quality assurance, and to meet our legal and regulatory obligations.

What personal information do we collect about you from other companies and organizations?

We may receive personal information about you from other companies and organizations (for example, for marketing purposes) and rely on these third parties to obtain your consent for us to use this information.

Do we share your personal information with anyone else?

As a normal part of our business, we do not share your information with anyone else. We may use other companies to provide services to you or us, requiring us to share your personal information with them. These companies must act according to our instructions and meet the Data Protection Act requirements to keep the information secure. We may share your personal information with other parts of RG International to enable them to conduct their businesses and market their products and services to you. We provide this information following our code of practice on the disclosure of customer information. We may provide information in response to requests for the prevention and detection of crime, the apprehension or prosecution of offenders, or safeguarding national security, always in accordance with the Data Protection Act. We also provide information when required by law, such as under a court order.

For how long does RG International keep personal information?

The time period for which we keep information varies according to its use. In some cases, there are legal requirements to keep data for a minimum period. Unless legally required, we will retain the information no longer than necessary for the purposes for which it was collected or further processed.

How can I change the personal information RG International holds about me?

If the information we hold about you is inaccurate, please let us know, and we will make the necessary amendments and confirm these changes have been made.

How do we protect your personal information?

We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organizational and technical security measures to protect your data against unauthorized disclosure or processing. We use a secure server to store the information you provide when you register or make an order (including your credit card details and password). Any personal data you send us online is securely encrypted.

How do you find out about changes to our privacy policy?

We may change our privacy policy from time to time. New policies will be published on our websites.

Cookie Policy

What are cookies, and how do we get your consent?

A “cookie” is a text file containing small amounts of information downloaded to your personal computer (PC) or mobile when you visit a website. The server then sends a cookie back to the originating website each time you subsequently visit it, or if you visit another website that recognizes that cookie. Cookies help with various functions, such as navigating between pages on a website, remembering preferences, and improving your overall experience. Some cookies are session-based, expiring when you close your browser, while others, known as “persistent” cookies, remain on your PC for a period of time.

What are the new rules?

Website operators must inform users about the cookies they use and why. They also need your consent to use them. To comply with these rules, we have developed a system for classifying the different types of cookies we use on RG International, or which may be dropped by third parties through our websites. This classification is based on the purpose of the cookies and determines how we ask for your consent to use them. Our cookies do not store sensitive information such as your name, address, or payment details. However, if you prefer to restrict, block, or delete cookies from RG International, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.

How we ask for your consent:

Browser settings

Cookies can also be removed from your PC using browser settings, but this may result in a deterioration of the service you receive. Your browser lets you choose whether to accept, not accept, or be warned before accepting cookies, which can be found in the advanced preferences.

Are third party sites covered by this policy?

Third party Internet sites that you can link to from RG International website are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. RG International accepts no responsibility or liability for these sites.